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Uscale — Your whole IT setup, handled by one team

Privacy Policy

This policy explains what personal information Uscale collects, why we collect it, and what we do with it. It is written to align with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Last updated: TODO: set the date this policy was last reviewed

What we collect

We collect personal information in three situations.

  • When you contact us. The enquiry form asks for your name, business name, email address, phone number and a description of what you need. Only your name, email address and message are required.
  • When you become a client. To deliver our services we hold business contact details, billing details, and the technical information needed to administer your systems, such as domain records and account configuration.
  • When you visit this website. Our analytics record standard information such as the pages viewed, approximate location, device type and referring site. This is used in aggregate and is not used to identify individuals.

Why we collect it

To answer your enquiry, to provide and support the services you engage us for, to invoice you, and to meet our legal and record-keeping obligations. We do not sell personal information, and we do not add enquiry contacts to marketing lists without asking first.

Client data we can access

Delivering IT support and cloud services means we can, in the course of our work, access systems that contain your business information and sometimes your customers’ information. We limit that access to what a job requires, we do not use it for any other purpose, and our staff are bound by confidentiality obligations. We can sign a confidentiality agreement if your business or your profession requires one.

Who we share it with

We use third-party providers to deliver our services, including domain registrars, hosting and infrastructure providers, email delivery services, and Microsoft and Google for their respective cloud products. Information is shared with them only to the extent needed to deliver what you have engaged us for. Some of these providers store data outside Australia.

We may also disclose information where we are required to by law.

Cookies and analytics

This site uses cookies for basic functionality and for analytics that tell us which pages are read and how people arrive. You can block or delete cookies in your browser settings; the site will still work.

How we protect it

We hold information in systems protected by multi-factor authentication and access controls, we limit who within our team can reach what, and we delete information when we no longer need it and are not required to keep it. No system is perfectly secure, but we apply the same standards we recommend to clients.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email support@uscale.com.au and we will respond within a reasonable time, normally 30 days.

Complaints

If you think we have mishandled your personal information, contact us first at support@uscale.com.au and we will investigate. If you are not satisfied with our response, you can take the matter to the Office of the Australian Information Commissioner.

Contact

Uscale, ABN 17 673 031 224
Sydney, NSW 2000
support@uscale.com.au · 0450 100 433

See also our terms of service.